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What if something gets broken?
Relax, we've got you covered. We'll resolve the problem to your satisfaction within the confines of the type of valuation coverage you elected for your move. For information on what is the best type of coverage for you visit understanding valuation coverage.
>> Click here for more
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Prior to arrival of the moving van, you should see the following scene:
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When you went to bed last night, the following scene was laid out before you
- Reserved parking near residence
- Clear pathways
- Well labeled cartons
- Furniture clear of all small items
- A stack of personal items set aside for transport in your own car
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Expect the following from our very best
At your current home we will
- Arrive on time and in uniform
- Introduce ourselves
- Explain the estimate and verify services you requested
- Explain valuation coverage
- Place floor runners and pad banisters
- Offer you wardrobes for your hanging clothing, mattress bags and crush proof cartons for your pictures, mirrors and lamps
- Wrap in plastic your upholstered sofa
- Show good humor and offer advice
- Give an honest hour's work with no unnecessary breaks
- Work as a team
- Pad wrap and handle your furniture with care and expertise
- Walk with you through your home to confirm that all items were loaded on the van
- Confirm destination address and directions
At your new home we will
- Walk through your home and verify placement of furniture
- Unload wardrobes and crush proof cartons containing lamps and pictures
- Ask you to inspect the rooms 30 minutes prior to completion of the move for proper placement and assembly of furniture
- Offer to rearrange furniture near completion of move
- Explain charges on the contract
- Invite you to inspect the van to confirm that all items were unloaded
- Ask you to complete a customer comment card
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